Mid-market
10 to 250 staff, several sites, IT that grew organically. We bring structure to it - without disrupting your working day.
So arbeiten wir mit Mid-market.
Vier Punkte, die wir bei Mid-market immer in den Vordergrund stellen.
In practice that means.
Ein konkreter Fall.
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Mid-market - im Detail.
CAVORT for mid-market companies
Mid-sized companies typically have three problems with IT: it grew organically, the documentation is missing, and the previous provider was “someone we have known for ten years” - with all the advantages and drawbacks that brings.
We often come into exactly that situation and tidy it up.
What our mid-market support typically covers
Workplace
- Device lifecycle (procurement, inventory, maintenance, disposal)
- Microsoft 365 or Google Workspace
- MDM and Intune for consistent device configuration
- Helpdesk for end users (phone, email, chat)
Infrastructure
- Network (LAN, WLAN, firewall, segmentation)
- Servers (on-prem, Hetzner, Azure or AWS, hybrid)
- Telephony (classic, Teams Phone or SIP)
- Backup to the 3-2-1 rule, with tests
Security
- EDR, patch management, MFA, conditional access
- Mail security including DMARC enforcement
- Vulnerability management with an annual penetration test partner
- NIS2 preparation and maintenance of technical and organisational measures
Development
- Internal tools, portals, automation
- Web projects with Astro and Markdown in a Git repository
- Integrations between systems (CRM, ERP, DMS)
Commercial model
We usually work with a monthly flat rate for baseline support (helpdesk, monitoring, patching, security baseline) plus projects billed by effort (migrations, expansions, development). Every hour is transparent, invoiced quarterly.
What sets us apart from a large IT provider
- You get real contacts, not a ticket number
- We document everything and hand it to you
- We recommend what genuinely fits, not what pays the best commission
- We are locally reachable in the Rhine-Main region and remote across DACH
How we work together.
From the first hello to running operations in five steps.
Andere Branchen.
Mid-market - frequently asked.
FAQ.01Where is your upper limit for mid-market work?
Up to around 250 staff we cover everything, across all pillars. For larger organisations with an in-house IT team we complement it - typically in architecture consulting, security, specific development projects, or as a second pair of eyes.
FAQ.02Can you take over our IT entirely?
Yes. We do full outsourcing including user helpdesk, infrastructure operations, security and development work. We then are your IT partner, with service level agreements and clear lines of communication.
FAQ.03How does handover from our current IT provider work?
We start with a takeover inventory (typically three to five days), then take over step by step. Parallel operation is possible, but we recommend a clear cut-off date. The inventory documentation belongs to you - even if the previous provider is uncooperative.
FAQ.04What does IT support cost for a mid-market company?
Roughly: 80 to 150 EUR per user per month for a fully managed Microsoft 365 environment. Plus an infrastructure flat rate (200 to 2,000 EUR a month depending on the server estate). Plus project work for development and rebuilds, billed by effort. We make costs transparent before you commit.
FAQ.05Are you an option for a subsidiary of a larger group?
Yes. We support individual sites or subsidiaries that want or need to step outside the parent company's IT. We respect group policies and integrate where required.
FAQ.06Do you offer 24/7 service?
For critical clients with a matching SLA, yes. By default we are reachable Monday to Friday, 8am to 6pm, with on-call at night and at weekends by arrangement. We do not sell 24/7 without a real on-call rota - that would be dishonest.
Sprechen wir 30 Minuten über Mid-market.
Intro call kostenlos. Wir hören zu, schauen uns Ihren Mid-market-Setup an und sagen Ihnen ehrlich was sich am meisten lohnt.